Our Privacy Policy

This Privacy Notice is designed to help you understand why we collect and retain your data. It also provides details on how to access and update your information. The Neighbourhood Project CIC uses and stores your data for fulfilling a purchase contract for you and for marketing with your consent. You may withdraw consent to marketing or restrict our processing your data at any time.

Who are we?

The Neighbourhood Project CIC is the registered company name of a UK community interest company, selling education and training, coaching and mentoring, consultancy services and publications.

What do we collect?

To enable us to process your order we will ask you to securely provide your personal details such as:

  • Name

  • Email address

  • Address and telephone number

  • IP Addresses and Cookies

 

We may store some observed data such as your browsing history or click through email behaviours. We may also group customers depending upon their geographical location or sales and purchase behaviour.

What do we do with your data?

We use the data we store to fulfill your order(s) and send you personalised, relevant communications regarding our services.

The Neighbourhood Project CIC will never pass on or sell your data except where a third party requires the data to provide or fulfill your order. Or to provide communications as part of the Neighbourhood Project CIC’s normal service, including marketing analytics. For more information about who we share your data with is detailed below.

We share your data with only our trusted fulfillment partners and ensure all appropriate contractual safeguards and security is in place. These include service contractors and sub-contractors, IT systems, hosting providers and IT support to fulfill your order; mailing houses and email services to send you marketing (where you have permitted us to) and marketing analysis third parties including an independent service review provider.

Your data will be kept for a period of 10 years after your last interaction with us. We need to keep transactional information for auditing and statutory reporting purposes for this period, however we can remove you from our marketing database at your request.

We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics. We do, from time to time, use cookies to allow us to better target adverts to website users. You can read more in our Cookie Policy below.

By your use of our website you consent to us using Cookies described below.

First Party Cookies

First party cookies are used to retain your basket selection and help us to remember your browsing history, product and information preferences. We use cookies to enable you to add products to your shopping cart/basket. We also use first party cookies to help us balance our servers. This allows us to deliver quick page load times for our customers.

The Neighbourhood Project CIC’s first party cookies contain no personally identifiable information. All personally identifiable Information on browsing, preference and purchase history, is stored in our secure website database. This information is collected for our internal purposes only and shall not be disclosed to any other organisation except as required by law.

Third Party Cookies

Third party cookies are cookies that pass on information on browsing and purchase activity to third party service providers.

The Neighbourhood Project CIC’s primarily uses third party cookies to help us conduct website tracking and monitoring to ensure we provide our customers with the best possible shopping and web experience. We use the web analytics platform provided by Google called Google Analytics.

We will also intermittently use third party cookies to gather behaviour, browsing and demographic data. This information is only used by selected and our trusted third party partners to deliver marketing and advertising activities.

Blocking Cookies

We understand that people have different privacy concerns. You can choose not to receive a cookie file by enabling your web browser to refuse cookies or to prompt you before you accept a cookie.

Unless you have adjusted your browser setting so that it will refuse cookies, our website will issue cookies onto your device. Please note that if you refuse to accept certain cookies, some of the functions on the Neighbourhood Project’s website may not work.

By agreeing to these terms and conditions you are accepting the use of first and third party cookies on and by the Neighbourhood Project CIC website.

Further information about cookies can be found by clicking on the following links;

https://ico.org.uk/global/cookies/

https://www.allaboutcookies.org

Credit or Debit Cards

The Neighbourhood Project CIC does not process or store any of your credit or debit card information once your transaction is complete. All card payments are securely processed by our payment gateway provider, Paypal which then provides the Neighbourhood Project CIC with a token to take future payments or to apply refunds.

Your Rights

If you would like a copy of the personal data we hold about you, please contact us and ask for a 'subject access request'. Upon receipt of this request we will require you to verify your identity.

You have the right to object to processing that is likely to cause, or is causing damage or distress and decisions being taken by automated means.

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on mail@neighbourhoodproject.org.uk

You have the right to have data removed where Yorkshire CBD Oil does not have a legal basis to retain this information for example for accounting and auditing purposes.

You have the right to stop direct marketing at any time by selecting the ‘unsubscribe’ option on any electronic communications received or let us know your choice by emailing mail@neighbourhoodproject.org.uk

Your data will be disclosed where obliged by law to do so.

How secure is your data?

The Neighbourhood Project CIC employs a wide variety of security measures to back up, protect and manage your data. We are audited and undertake to secure your data as much as possible using up to date technology and robust policies and processes. All third parties are scrutinised and subject to appropriate contractual safeguards. We document all data processing and review this regularly. Our staff are regularly trained on security and policies and we use strict access controls.

Updates to this policy

This policy may be updated from time to time in line with current legislation and best practices.

Last amended date: 06/05/2020

The Neighbourhood Project CIC is a community interest company limited by guarantee. Company number: 1280216.

West Yorkshire Office: 118 Bierley Lane, Bierley, Bradford, West Yorkshire, BD4 6AS

North Yorkshire Office: 44 The Close, Skipton, North Yorkshire, BD23 2BZ

© 2020 The Neighbourhood Project CIC

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